Ques.1 What is Included in the Premier Package ?

Premier Package includes the following :

• Hotel accommodation at desired destination for seven nights and eight days if availed at a stretch on twin sharing basis or can break it to avail it thrice for two nights each or twice for three nights each.

• Meal credit worth Rs 3000/- to be consumed at the hotel of stay if the package is availed for seven nights and eight days. If the stay is broken and availed thrice for 2 nights or twice for 3 nights everytime they will get meal credit of Rs.1000/-.The meal credit is as per the menu card rates of the hotel.

Ques.2 Till when can I avail the benefits of the Premier Package ?

Travel package is valid for maximum of one year from the date of Purchase. The journey must be completed before completion of one year from the date of Purchase. Date of purchase is the same as Date Of Invoice.

Ques.3 How many hotel reservation request forms can be clubbed together?

This is not a Group Package. If any group is found treating the package as a group package, we reserve the right to disqualify the package for that group. Maximum of two hotel Reservation Request forms can be clubbed together.

Ques.4 What if I purchase Premier package in my firm’s name?

In case of firm’s name you must intimate the traveler’s name who will be travelling on behalf of your firm to the scheme co-coordinator within 10 days of purchasing the Premier package. In absence of the name intimation, right to avail the package will be forfeited.

Ques.5 What is the process I need to follow to avail the Premier package?

Step 1: Decide on One destinations and Two dates flexible.

Step 2: Send the required documents to “Naswiz Holidays” so as to reach minimum 21 days prior to the date of travel.

Step 3: Receive your confirmation of Hotel booking voucher and food voucher.

Ques.6 How will you decide on destination and date options given by me?

We will try to secure your booking at the desired destination by giving flexibility of + or – 2 days from the desired two options given by you.The 2 desired dates should have a minimum gap of four days. The date shall be confirmed after your approval only.(For eg.if you prefer Goa for 17th october or 25th October and if the rooms are not available on both the dates we will give you a confirmation for either 15th or 16th october or 18th or 19th october or 23rd or 24th october or 26thor 27th october whichever available with your approval)

Ques.7 What if my documents get lost in the courier?

Please maintain the photocopy/ scanned copy of the proper documents sent to the scheme coordinator. Request you to kindly use a reputed courier only. In absence of any communication from the scheme coordinator within 7 days of your sending the documents please call on the helpline number.

Ques.8 Is it mandatory that both the travelers have to be member to avail travel package?

No, only one of the travelers need to be a member other can be a non member.

Ques.9 Can I transfer the benefits of my membership to any other person?

The travel privilege is only for the member. It is a non transferable package.

Ques.10 Can I plan my trip before I receive my travel package?

It is advised not to plan your trip before you receive your travel package because the request for confirmation of hotel booking must reach us minimum 21 days prior to the date of travel.

Ques.11 What is the Customer Care No. and Email Address of the office?

The customer care no. is 08054568834 and the email address is: info@naswizholidays.com

Ques.12 What are the office timings?

The office timings are 10:30 am To 5:30 pm, Monday to Friday.

HOLIDAY VOUCHER

Ques.13 What is the Documentation Required at the time of Hotel booking?

• Duly Filled Booking Request Form in Original mentioning name of the travelers.

• Photo Identity Proof of travelers. (e.g. Copy of Driving License etc.)

• Photo copy of Invoice given at the time of Purchase.

Ques.14 When and how will I get the hotel booking Confirmation voucher?

On receipt of Hotel Booking Form along with duly required documents you will receive a confirmation message of receipt and within 7 days of receipt your booking will be confirmed at the hotel and most convenient way to send your voucher will be discussed it can be through a courier or E-Mail.

Ques.15 If I take a Premier Package then which star category accommodation will I receive?

The hotel offered is deluxe category hotels with three star facilities where ever possible. The hotels offered are selected keeping in mind general taste and convenience of travelers.

Ques.16 How and when will I get the Rs. 3000/- (three thousand) Food Voucher?

Once your booking has been confirmed you will receive the confirmation voucher which would instruct the hotel to provide you the food credit worth Rs. 3000/- and the same will be adjusted from your food & beverage bill at the time of check out.

Ques.17 Can this food credit be adjusted against other facilities provided at the hotel like laundry, bar, extra bedding etc.?

Regret this credit is only for the food consumed at the hotel. There is no provision for cash refund or any other adjustment.

Ques.18 What if the hotel does not have a restaurant or room service for food, how will I get my food credit?

In that case the customer can have food at any other restaurant/ hotel at the destination travelled on the travel dates only.you can ask for the reimbursement of food credit .

Ques.19 What if the room in the listed hotel is not available on my requested date of journey?

In absence of availability of accommodation in the listed hotel, similar category hotel shall be provided.

Ques.20 Can I break my package to avail multiple rooms on the desired date options ?

Regret the package cannot be clubbed to have multiple rooms on a single date. Flexibility of the package is for the number of nights, not for the number of rooms.

Ques.21 Can I break the package to avail the nights at different locations in continuity?

Regret as we entertain every voucher individually, clubbing of vouchers for continuity of nights at variable locations or to break a package to avail nights at different locations in continuity is not permitted.

Ques.22 What is the check in and check out time at the hotel?

General check in time at the hotel is 1400 hrs and check out time is 1200 hrs. It is up to the hotel to decide to provide you early check in or late check out if required. Naswiz Holidays or Scheme Coordinator shall not be responsible for the same.

Ques.23 Is it mandatory to eat all the meals at the resort/hotel restaurant?

Additional food over and above your entitled Rs 3000/- food voucher can be consumed any where you wish to. Food voucher will only be entertained at the hotel/Resort where you are staying.

Ques.24 In case of an extra person what are the conditions and availability of extra bed?

In case of child age below 8 years. No Extra Charges (accommodation without extra bed shall be provided).

For Adult/child above 8 yrs of age. Extra person charges are applicable as per hotel norms and are to be paid directly to concerned hotel.

Ques.25 Is there an exclusion period or time when we can not avail this package?

Yes, there is an exclusion period which is mentioned in detail against each destination.

Ques.26 If I have multiple vouchers can I avail more nights of hotel stay ?

Yes, in case if you wish to club multiple vouchers to avail more room nights maximum of 2 vouchers can be clubbed together.

Ques.27 What is the Hotel Voucher Cancellation Procedure?

No, the hotel voucher once confirmed cannot be cancelled.

Ques.28 For any reason if I am not able to use my Confirmed Hotel Voucher, is there any way in which I can rebook the same?

Hotel booking once confirmed cannot be altered or modified. In case the customer does not utilize the booking no alternate option is offered.

Ques.29 If I avail the international travel package then what facilities will be made available to me? (Air fare, food, accommodation)

If availing international travel package hotel accommodation along with breakfast at the hotel shall be provided no other facility like air fare or railway refund or meal credits is offered.

Ques.30 Are there any hidden charges which one may have to face later on?

There will not be any hidden charges or surprise cost payable by the travel voucher holder.